Complaints policy
How to raise a service concern and what information helps resolve it.
Raise the concern promptly
Call (805) 600-0412 with your name, callback number, service address, date of contact or service, and a concise description of what happened. Include photos or written records only when requested through an approved channel.
What happens next
The service team will review the available details and explain the next action. Keep any estimate, receipt, photographs, or related correspondence until the concern is resolved.
Ready to clear the next thing off your list?
Call with an item list, pickup location, and access notes. You’ll get an on-site price before loading starts.